Custom Service Is Our Winning Move

There are other companies bigger than IAN. But in a world of technology, size is no longer as important as service. And customer service is our edge.

With IAN, you don't get the next available operator, or endless Voice-Mail, or five different people you never talked to trying to figure out a single shipment. You get the same dedicated team of people every time you call. They know you. They know your business. And you know you can trust them to get the job done whatever it takes.

You also get 24-hour emergency pager service. Because the middle of the night here, is the height of the business day somewhere else.

 

The Industry's Toughest Service Policy

We track service-level failures for every one of our offices and carriers, everywhere in the world, every day. Just two late deliveries and a vendor's contract automatically kicks out of the computer for review.
Our partners know up front the rigorous standard of excellence they'll be held to. So you can be sure that a promise made is a promise kept.

 

Our Analysts Do the Custom Design

No matter how large the shipment or how complicated the logistics, our analysts will work with you to custom-design a way to get it there faster, better, cheaper.
You will enjoy the increased level and quality of the service and the reduced number of shipping details you will have to deal with each day. You will also sleep better at night. And you can take credit for the bonus profits that will suddenly appear on the bottom line of your company's quarterly reports.

 

One Provider. One Call. One Invoice

When you deal with IAN, you don't have to deal with different air, ocean and surface transportation providers; insurance and bonds; and a customs broker, too. We take care of everything then tell you how it went.
Even with multi-modal logistics, you simply make one call to get it done, and receive one invoice when it is done. This is possible because of the comprehensive service we provide.

 

Domestic and International Services

We are licensed customs brokers for air and ocean freight forwarding with full door-to-door capabilities worldwide.

 

Full Trucking Services

We offer full trailer load, LTL, and express truck services.

 

Total Transportation Services

We are fully licensed and bonded in ocean, air and ground transportation. In house HAZMAT certified.

 

Overnight Express Trucking

Send bulky or heavy freight overnight - with no size or weight limitations - without the big cost of overnight air express.

Our revolutionary express trucking service guarantees next day a.m. delivery anywhere within a 600-mile radius of our Baltimore headquarters, and next day p.m. service within a 750-mile radius. You save money and still meet your JIT shipping schedule.

 

A global Logistics Network

IAN is part of a global network with offices throughout North America, Europe, the Pacific Rim, South America, Africa, the Asian Subcontinent, and the Middle East. These partners are natives of the region and business owners themselves. They understand the culture, bureaucratic idiosyncrasies, and customs formalities of the country. This allows us to avoid the misunderstandings that can turn simple International deliveries into monumental logistical headaches.

 

Moving Freight and Information

When you move freight, you move information, too. We track that information directly through the airlines' computers 24 hours a day using our proprietary system - NetLink. Status reports, EDI forms and E-mail messages can also be sent and received. You receive more accurate information faster.

 

Give Us A Sample Shipment

Whether you're a small company or a multinational conglomerate; whether you want to use us for logistics support or to serve as your complete shipping department; you increase service and profits as soon as we start.

Contact us for up-to-the minute rate quotes, door-to-door service, full service on letters of credit, complete tracking and control, and air cargo insurance.

Better yet, give us a chance on a sample package. The risk is low. The potential rewards are high. It's the right move.